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If you are not satisfied with your purchase please email us at info@costpricesupplements.com.au. Our customer service team will take care of you right away; please ensure you have provided your full name, email (that you placed the order with), and order number.
Cost Price Supplements gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Cost Price Supplements will happily arrange a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
Returns can be processed at any Cost Price Supplements store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns. If applicable, replacement order delivery fees are at customers expense. Please note that the goods must be returned to our facility within 90 days for us to issue a refund or exchange.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with Cost Price Supplements Privacy Policy. Cost Price Supplements retains the right to refuse a refund for unverified purchases.
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with an enquiry of this nature.
If your purchase was made at a Cost Price Supplements store, please approach the reception desk at your local Cost Price Supplements store to process your product return or exchange.
Products that you have purchased on https://costpricesupplements.com.au/ can be returned either:
By contacting us via e-mail at info@costpricesupplements.com.au , messaging our customer service team on Facebook, or by calling us on 1300 300 944. Our customer service team will provide you with a guide on how to return products to Cost Price Supplements.
If your order is damaged in transit, stolen from your premises, or we have shipped the incorrect product, please contact us at info@costpricesupplements.com.au . We are not to be held responsible for items that are damaged or lost by Australia Post in transit due to neglect or damage by their postal handling. Depending on the condition or situation surrounding the issue, we will either replace or offer you a refund or partial refund.
Please note that if you have purchased using a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much was paid for each individual product.
We are committed to providing the best customer satisfaction and customer care. Please contact us on 1300 300 944 should you have any queries regarding your rights under Australian Consumer Law.
1.1 The Site is a shopping website provided by House of Supplements Australia Pty Ltd (ABN 17621538341) trading as Cost Price Supplements (“Cost Price Supplements”, “us” or “we”) where you can browse, select and purchase products sold by Cost Price Supplements (“Products”).
1.2 Your access to and use of the Site, including your Orders and purchases of Products through the Site, is governed by these terms and conditions and our Privacy Policy.
2.1 By using the Site to browse, select and purchase Products, you agree with us to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of product reviews on the Site. You agree to comply with the product reviews terms of use. You can view the Product Reviews Terms of Use here.
2.2 You agree to comply with all relevant laws relating to your use of the Site and your placement of any Order through the Site.
2.3 You agree not to use any data listed on the site for commercial purposes e.g. through price or information scraping.
2.4 You agree not to use the Site for any purpose that is fraudulent, unlawful or otherwise prohibited by these terms and conditions. You may access the Site for your own personal use but otherwise neither the Site, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without our prior written consent.
2.5 While using this Site, you may not:
3.1 You must be 18 years or older to purchase Products through the Site. We reserve the right to refuse service, terminate accounts and/or remove or edit content if we, acting reasonably, deem that you are acting in breach of these terms and conditions or are using the Site in a fraudulent or improper manner. We also reserve the right to otherwise cancel Orders in accordance with clause 8.1.
3.2 You:
4.1 You may purchase Products by selecting and submitting your Order through the Site in accordance with these terms and conditions. To enable us to keep our prices as low as possible, certain Products (particularly bulky products) that are available to be ordered from the Site will be delivered to you directly by one of our Fulfilment Partners. For all delivery services, we ship out of our fulfilment warehouse through Australia Post (Auspost) , Capital Transport or Startrack. Depending on your location, especially if you live in United States or New Zealand, the carrier will be different upon arrival.
4.2 Any Order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including delivery and other charges, fees and taxes) at the time you place the Order, on the terms and conditions set out in these Cost Price Supplements Online Terms of Service.
4.3 We may ask you to provide additional details or require you to confirm your details to enable us to process any Orders placed through the Site.
4.4 You agree to provide us with current, complete and accurate details in response to requests by us, to you, for information.
5.1 In certain circumstances, your Order may be rejected, such as where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
5.2 Each Order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will:
5.3 If we reject an Order for Products placed through the Site, we will endeavour (either directly or via our Fulfilment Partner) to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
5.4 You may not purchase any Products through this Site for the purpose of resale. In the interests of all our customers, we may refuse to supply if multiple Orders are placed for large quantities of the same Product for the same billing or shipping address.
6.1 Personalised Products
If you place an Order for Personalised Products, the Personalised Product will be produced exactly as you have stated including treatment of upper and lower cases.
Any error in personalisation details on your part is your responsibility and the Personalised Product cannot be returned for replacement or refund and the Cost Price Supplements Returns Policies do not apply to Personalised Products unless the Personalised Product is faulty.
7.1 We will only deliver Products ordered through the Site to a location where we or our Fulfilment Partners provide delivery services. We or our carrier may need to contact you to arrange a delivery date for certain products. We only deliver to addresses in Australia and selected regions in New Zealand and United States.
7.2 You may receive multiple deliveries for your Order, particularly if the products you have ordered are not in stock at your nearest store or are being shipped by our Fulfilment Partners from a different location. This may mean that the Products you order may arrive at different times. However, you will only be charged one Delivery Fee even if your Order is shipped in separate packages.
7.3 The Delivery Fee for your Order depends on the type of Product you Order, (particularly the size and weight), and your location.
7.4 We will make every attempt to deliver Products by the estimated delivery timeframe indicated on the checkout page. You acknowledge that the delivery timeframes are estimates only, and actual delivery times may vary. We are not responsible or liable to you or any other person for any delay, late delivery or failure to deliver. Where practicable, we will provide you with notice of such delay as soon as reasonably possible.
7.5 You:
7.6 Unless you provide an express authorisation to leave a product at the delivery address if no one is present to accept delivery, an appropriate person must be present to accept the delivery of your Order. If you authorise us or our carrier to leave a product at the delivery address when no one is present to accept delivery, you:
7.7 We may require the person accepting the delivery of your Order to:
7.8 If there is no appropriate person (for example, above 18 years old for Restricted Products or no one where you have not provided authorisation to leave a Product) at the Delivery Address to receive the Order or you are unable to show us the credit card for us to conduct verification checks, then our carrier will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for the redelivery.
7.9 We will not deliver a Restricted Product to a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions. In this instance, we will cancel the Order and refund any amounts paid for that Order under these terms and conditions (excluding the Delivery Fee).
8.1 We (or our Fulfilment Partners) may cancel any part of an Order for Products (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:
8.2 If we cancel any part of an Order in accordance with:
9.1 We will charge you, and you agree to pay the purchase price of each Product that is ordered, the Delivery Fee and any other fees and charges set out in these terms and conditions.
9.2 All prices and Delivery Fees on the Site are in Australian dollars (AU$). We reserve the right to alter prices and Delivery Fees for any reason at any time before you place your Order. Product availability and Product prices may vary between Cost Price Supplement stores, catalogues and those found on this Site.
9.3 Cost Price Supplements will not be liable or responsible for any failure to perform, or any delay in performance of, obligations under its contract with you where such failure or delay is caused by an event outside the reasonable control of Cost Price Supplements.
9.4 The purchase price of each Product is shown on the product list on the Site at the time you place your Order. The purchase price of a Product on the Site may not be the same or correspond to the prices in our stores for the same Product and we are not obliged to match any prices.
10.1 You may pay the fees and charges for an accepted Order with any of the following payment methods and such other payment methods as specified on the Site from time to time:
10.2 If we are unable to successfully process your nominated payment method (being the applicable debit card, credit card, PayPal, Afterpay or Zip payment) for an Order that has been accepted by us, then we may cancel your Order.
10.3 If you choose to pay by credit card, you authorise us to debit the amount that is payable from your nominated credit card for an accepted Order.
10.4 You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
10.5 We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the Order.
11.1 The Cost Price Supplements Return Policy applies to all purchases of Products using the Site and forms part of these terms and conditions. If you suspect that a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us by calling 1300 300 944.
11.2If you consider that a Product was delivered to you in a damaged or defective condition, or is otherwise faulty, you should contact Cost Price Supplements on 1300 300 944 or follow the returns instructions supplied with the Product.
12.1 Our goods and services, including Products sold on this Site, come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other foreseeable loss or damage from a failure in the goods or service.
12.2 Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantee provisions of the Australian Consumer Law in relation to the sale of Products or our liabilities under those provisions:
12.3 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
13.1 We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
13.2 We may stop making the Site (or any part of it) available without prior notice. If so, any Orders that we have accepted will not be affected unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and we will refund to you all valid payments received by us for those Products.
13.3 You may cancel your account at any time for any reason provided that:
14.1 We may, at our discretion, amend these terms and conditions at any time by publishing any amended terms and conditions on our Site.
14.2 If you have an Order that has been accepted by us, the terms and conditions that will apply to the Order are the terms and conditions that applied at the time you placed your Order.
14.3 For any future Orders, these terms and conditions may be different and so we recommend that you read these terms and conditions carefully each time you agree to them prior to placing your Order.
15.1 Our Privacy Policy is available at https://costpricesupplements.com.au/privacy-policy/ and forms part of these terms and conditions. By dealing with us, accessing this website and/or placing an order you acknowledge and agree to our Privacy Policy, Collection Notice and Cookies Statement. As described in our Privacy Policy:
15.2 You agree that we may send you commercial electronic messages and tailored advertising (which include marketing communications advertising goods and services) via various channels and media (including by email, SMS, phone and mail) where you have not opted out from receiving such electronic messages sent to you by Cost Price Supplements. Your agreement to receive commercial electronic messages from us will be effective until you opt out.
15.3 You may opt out of the receipt of commercial electronic messages, by using the unsubscribe facility in the footer of any commercial electronic message. If you tell us you opt out of the receipt of such material, you will only receive information we are required by law to provide to you or factual information directly about your account, including changes to these terms and conditions and/or our Collection Notice, the Privacy Policy, Account transactions or other important information relating to products you have purchased.
15.4 Opting out of receiving commercial electronic messages from Cost Price Supplements will not withdraw your consent to receive messages from other House of Supplements Australia Pty Ltd brands. Any consent you have provided to receive commercial electronic messages from other House of Supplements Australia Pty Ltd brands are governed under separate terms and conditions that apply to those other House of Supplements Australia Pty Ltd brands. If you would like to opt out of other House of Supplements Australia Pty Ltd brands, please follow the opt out facilities in their communications or other opt out options set out in their terms and conditions.
15.5 Our Privacy Policy contains information about how you can seek access to or correct the personal information we hold about you, and how you can complain about a breach of privacy.
15.6 If you have an enquiry about privacy, you can contact us by email at info@costpricesupplements.com.au or by telephone on 1300 300 944. Our lines are open Monday to Friday 9:00am to 5:00pm (AEST).
16.1 If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
16.2 This agreement is governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and this clause does not apply to any claim you may have under the Australian Consumer Law.
16.3 You alone, and not Cost Price Supplements, are responsible for ensuring that your activities conducted on the Site are lawful. You must ensure that you comply with all applicable laws in Australia and other countries. You must also ensure that you strictly comply with these terms and conditions and the policies which form part of these terms and conditions.
17.1 All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and will at all times remain the exclusive property of, us, our licensors and the providers of any other products and services accessible through the Site, and is protected by Australian and international law. Nothing in these terms and conditions will constitute any licence of intellectual property rights to you.
17.2 You:
17.3 You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related companies without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.
Risk and title in Products passes to you:
We attempt to be as accurate as possible and use our best endeavours to ensure, but do not warrant, that any information provided by our suppliers, including in relation to Product descriptions or other content of this Site, is accurate, complete, reliable, current or error-free.
There are links on the site which direct you to a third party website owned and operated by another company other than Cost Price Supplements, for example Feel Good Protein and Tasteless Protein. The Terms and Conditions of those sites are individual to the site that you are visiting and should be reviewed and agreed upon in accordance with their Terms and Conditions. The Terms and Conditions will specify who you will be entering into a contract with on that site. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
Capitalised terms used are defined in these terms and conditions. In these terms:
Delivery Address means the address specified by you during the customer registration process for the delivery of Products that we will supply to you under these terms and conditions.
Delivery Fee means the delivery fee notified to you at the time you place your Order.
Fulfilment Partner means a supplier of Products to Cost Price Supplements for the purposes of sale on the Site by Cost Price Supplements, but which remain in the possession of that supplier until shipped directly to you.
GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).
Indirect Loss means loss of profit, loss of revenue, loss of goodwill, loss of reputation, loss of anticipated savings, loss or corruption of data, loss of opportunity, loss of use and any other loss or damage not arising naturally and according to the usual course of things from the relevant breach, act or omission whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the parties, at the time they made the contract, as the probable result of the relevant breach, act or omission.
Intellectual Property means all intellectual property rights including current and future registered and unregistered rights in respect of copyright, designs, circuit layouts, trade marks, trade secrets, know-how, confidential information, patents, invention and discoveries and all other intellectual property as defined in article 2 of the convention establishing the World Intellectual Property Organisation 1967.
Order means any order for a Product placed on the Site. Unless otherwise indicated in this document, a reference to Orders includes Pick Up Orders.
Personalised Product means Products which have been personalised in accordance with the personalisation details provided by you.
Pick Up Order means any Order that must be picked up by you, or your nominee, at the preselected Cost Price Supplements store.
Product means each good or service that is advertised on the Site.
Restricted Product means a Restricted Film, Restricted Game or any other Product referred to in clause 6 of these terms and conditions.
Site means the shopping site operated by Cost Price Supplements https://costpricesupplements.com.au/
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